Privacy Policy

1. Who we are

Offgrid Services Group Pty Ltd (ABN) is an off-grid energy and services company based in Melbourne VIC. We design, supply, install and maintain standalone power systems, solar and battery storage, and related services for homes, farms and regional businesses across Victoria and beyond.

We recognise the importance of protecting your privacy and are committed to managing personal information openly and transparently, as required by APP 1.

2. The personal information we collect

Depending on how you engage with us, we may collect:

• Your name, email address and property or postal address;
• Details of your enquiry, including your energy needs, site conditions and project requirements;
• Information gathered during site assessments, such as load data, roof or land measurements and photographs of the installation location;
• Billing and payment information, where relevant to a quoted or contracted job;
• Records of communications between you and our team, including emails and messages submitted through our website forms;
• Technical information collected when you visit our website, such as IP address, browser type and pages viewed.

We do not collect sensitive information (such as health or biometric data) unless it is reasonably necessary for a specific purpose and you have consented.

3. How we collect personal information

We generally collect information directly from you when you:

• Submit an enquiry or quote request through our website;
• Send us an email;
• Speak with our team at a site assessment, trade display or community event;
• Enter into a supply, installation or maintenance agreement with us.

You are welcome to make general enquiries anonymously or under a pseudonym (APP 2), although we may not be able to prepare an accurate quote or deliver services without some identifying details.

4. Why we collect it

We collect, hold, use and disclose personal information for purposes including:

• Responding to enquiries and preparing quotes;
• Planning, delivering and maintaining off-grid power systems, solar arrays and battery storage;
• Scheduling site assessments, installations and servicing visits;
• Invoicing, account management and warranty administration;
• Complying with legal, safety and regulatory obligations, including electrical safety standards and requirements of network distributors, the Clean Energy Regulator and other authorities;
• Improving our website, products and services;
• Marketing, where you have consented or where permitted under APP 7.

5. Disclosure of your information

We do not sell or rent personal information. We may disclose it to:

• Our suppliers, component distributors and licensed subcontract installers engaged to complete your project;
• Our cloud hosting, email and accounting service providers, some of whom may store data on servers located outside Australia (APP 8). Where this occurs, we take reasonable steps to ensure the recipient handles your information consistently with this policy;
• Regulators, network distributors, certification bodies and government agencies where required or authorised by law;
• Professional advisers such as accountants, auditors and insurers;
• Debt collection or legal services providers, if necessary to recover amounts owed.

6. Government identifiers

We do not adopt, use or disclose government-related identifiers (such as tax file numbers or licence numbers) as our own identifier for individuals, except where permitted under the APPs.

7. Data quality, security and retention

We take reasonable steps to ensure the personal information we hold is accurate, complete and up to date, and that it is protected from misuse, interference, loss and unauthorised access, modification or disclosure. Safeguards include access controls on our systems, secure storage of project documentation and staff training on privacy obligations.

We retain personal information only for as long as reasonably necessary for the purposes outlined above. Financial and contract records are generally kept for at least seven years to meet Australian taxation and record-keeping requirements, after which they are securely destroyed or de-identified where lawful and practicable.

8. Cookies and website analytics

Our website may use cookies and similar technologies to operate the site, remember your preferences and understand how visitors use our pages. You can adjust your browser settings to refuse cookies, though some features of the site may not function correctly as a result. Analytics data is used in aggregate form and is not used to identify individual visitors.

9. Direct marketing

We may send you occasional updates about off-grid power systems, battery technology, incentives and our services. Every marketing email includes a simple opt-out, and you may also ask us at any time to stop contacting you for marketing purposes by writing to ceo@offgridservicesgroupau.space.

10. Access to and correction of your information

Under APP 12 and APP 13, you may request access to the personal information we hold about you and ask us to correct it if it is inaccurate, out of date, incomplete, irrelevant or misleading. To make a request, email ceo@offgridservicesgroupau.space. We will respond within a reasonable period and, in most cases, there is no charge for a straightforward request. We may decline access in limited circumstances permitted by law, and we will explain our reasons if we do.

11. Making a privacy complaint

If you believe we have breached the APPs or this policy, please contact us with details of your concern. We will acknowledge your complaint, investigate it promptly and provide a written response, usually within 30 days. If you are not satisfied with our response, you may escalate the matter to the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

12. Changes to this policy

We may update this policy from time to time to reflect changes in our practices, technology or legal obligations. The current version will always be published on this page, together with the date of the most recent update.

13. Contacting our privacy officer

For any questions about this policy, or to exercise your rights, please contact our privacy officer:

• Email: ceo@offgridservicesgroupau.space
• Post: Privacy Officer, Offgrid Services Group Pty Ltd, Melbourne VIC

We aim to acknowledge all privacy-related correspondence within two business days.