Terms of Service
Last updated: 1 July 2025. These Terms of Service apply to every quote, order, sale, installation, repair and maintenance service provided by Offgrid Services Group Pty Ltd. Please read them together with your written quote or job confirmation.
1. Agreement to these terms
By requesting a quote, accepting a quote, placing an order, or allowing us to commence work on your property, you agree to be bound by these Terms of Service. If there is any inconsistency between these terms and a written quote or contract signed by both parties, the signed document prevails to the extent of the inconsistency.
2. Who we are
Offgrid Services Group Pty Ltd (ABN ) is an Australian company based in Melbourne VIC. We design, supply, install and maintain off-grid and hybrid energy systems, including solar photovoltaic systems, battery storage, generators, standalone power systems and associated electrical services for residential, agricultural and commercial customers across Victoria and regional Australia.
3. Quotes and estimates
- Quotes are valid for 30 days from the date of issue unless the quote states otherwise.
- Quotes are based on the information you provide and on site conditions reasonably known to us at the time. A final price may change if, on inspection, site conditions differ from those assumed (for example, difficult access, switchboard upgrades, excessive cable runs, non-standard mounting or asbestos-containing materials).
- Where a site inspection has not yet occurred, any estimate given is indicative only and is not a firm price.
- All prices are quoted in Australian dollars and include GST unless expressly stated otherwise.
4. Orders and acceptance
A binding contract for the supply of goods and services arises when you accept our written quote (including acceptance by email) and pay any deposit stated in the quote. We reserve the right to decline any order, including where goods are unavailable, where a site is unsafe, or where we reasonably believe the works cannot be carried out lawfully or safely.
5. Pricing and payment
- Deposits and progress payments are as set out in your quote or job confirmation.
- Invoices are payable within 14 days of issue unless your quote states otherwise. Final payment is due on practical completion of the works.
- Overdue amounts may, to the extent permitted by law, attract interest at 2% per month, and we may suspend outstanding work and warranty attendance until the overdue amounts are paid, except where the Australian Consumer Law prevents us from doing so.
- You are responsible for any government fees, network charges, metering changes or permits associated with your project unless your quote states that we will cover them.
6. Delivery, installation and site access
- Delivery and installation dates are estimates only and are not guaranteed. We will notify you as soon as reasonably practicable if a date changes.
- You must provide safe, reasonable access to the site, including vehicle access, power and water where required, and secure any pets during attendance.
- You confirm that you own the property or hold the owner's consent for the works. We may request evidence of ownership or consent before commencing.
- Risk in goods passes to you on delivery to site. Title in goods supplied remains with us until we have received full payment for those goods and the related services.
- If our attendance is prevented by lack of access, unsafe conditions or incomplete preparatory works, call-out and re-attendance costs may be chargeable.
7. Australian Consumer Law guarantees
Nothing in these terms excludes, restricts or modifies any consumer guarantee, right or remedy that cannot be excluded, restricted or modified under the Australian Consumer Law set out in Schedule 2 of the Competition and Consumer Act 2010 (Cth).
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Our services also come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, you are entitled to cancel your service contract with us and to a refund for the unused portion, or to compensation for its reduced value.
If you acquire goods or services from us for the purposes of a business and indicate that you are not acquiring them for personal, domestic or household use, the consumer guarantees may not apply to the extent permitted by law.
8. Manufacturer and supplier warranties
Equipment supplied by us, including solar modules, inverters, batteries and generators, is generally covered by the manufacturer's or supplier's warranty. We will provide available warranty documentation on request and will reasonably assist you in making warranty claims. Manufacturer warranties are in addition to, and do not limit, your rights under the Australian Consumer Law.
9. Limitation of liability
To the full extent permitted by law, and except as set out in these terms, our liability arising out of or in connection with the goods and services is limited, at our option, to the resupply of the services, the repair or replacement of the goods, or the payment of the cost of having the services supplied again or the goods repaired or replaced. We are not liable for indirect or consequential loss, loss of profit, loss of energy production, or loss arising from events beyond our reasonable control, except where such liability cannot be excluded by law.
10. Variations, delays and cancellation
- Requests to vary the scope of works must be made in writing. We will advise any cost and schedule impact before proceeding.
- If you cancel an order after we have ordered goods or incurred costs on your behalf, you may be liable for those reasonable costs, except where cancellation is permitted by law or by the consumer guarantees.
- We may suspend or terminate works if payment is overdue, if site conditions are unsafe, or if you breach these terms, subject to our obligations under the Australian Consumer Law.
11. Safety and existing systems
Our works are performed in accordance with Australian Standards, including AS/NZS 3000, AS/NZS 5033 and AS/NZS 4777.2, and applicable state electrical safety requirements. If we identify existing wiring, solar, battery or generator equipment that is unsafe or non-compliant, we may disconnect or isolate it as necessary for safety. Rectification of pre-existing defects is not included in our quoted works unless expressly stated.
12. Third-party products, approvals and network connection
Grid-interactive and hybrid systems may require approval from your electricity distributor or retailer, metering changes, or inspections by licensed third parties. We will reasonably assist with these processes; however, approval decisions, timeframes and any associated charges are outside our control. Where goods are sourced from third-party suppliers, their terms may apply to the supply of those goods.
13. Intellectual property
System designs, drawings, load calculations, specifications and quotes prepared by us remain our intellectual property. You are granted a licence to use them for the property to which they relate. You must not reproduce or reuse our designs commercially without our written consent.
14. Privacy
We handle personal information in accordance with our Privacy Policy. The Privacy Policy forms part of these terms.
15. Force majeure
We are not liable for delays or failure to perform caused by events beyond our reasonable control, including severe weather, bushfires, floods, natural disasters, supply chain interruptions, network outages, industrial action, pandemic restrictions or changes in law. Affected timeframes will be extended reasonably and we will keep you informed.
16. Dispute resolution
If a dispute arises, please email us first with details so we can seek a prompt, good-faith resolution. If the matter is not resolved within 30 days, the parties agree to attempt mediation in Melbourne VIC before commencing court proceedings, except where urgent injunctive relief is required. This clause does not limit your rights under the Australian Consumer Law or your right to contact Consumer Affairs Victoria.
17. General and governing law
These terms are governed by the laws of Victoria, Australia, and the parties submit to the jurisdiction of the courts of Victoria. If any provision is held invalid or unenforceable, the remaining provisions continue in full force. You must not assign your rights under these terms without our written consent.
18. Changes to these terms
We may update these Terms of Service from time to time. The current version is published on this page, and the version in force is the version published on the date you accept a quote or place an order. Material changes to an existing contract will be notified to you in writing.
19. How to contact us
All enquiries regarding these terms, invoices, warranty claims or disputes must be made by email to ceo@offgridservicesgroupau.space. We aim to respond to written enquiries within two business days. Our registered place of business is Melbourne VIC, Australia.